Billing and Cancellations

Last updated: Last updated 18 June 2026

Who We Are

Free-PornTrials.com is an adult website review and comparison service operated by COBO COLLECTIVE LIMITED (company number 16501340), registered in England and Wales.
Registered office: 195–197 Wood Street, London, England, E17 3NU.
Contact (legal, abuse, IP): hello@free-porntrials.com

Free-PornTrials.com reviews and compares trial offers, discounted memberships and subscription deals available from independent adult websites. This guide explains how adult trials normally work, what happens after a trial ends, who processes your payment, how to cancel and what to do if you do not recognise a charge.

We do not process adult-site membership payments and cannot access, cancel or refund subscriptions purchased from third-party websites. Some of our links are affiliate links; see our Affiliate Disclosure for details.

How Adult Website Trials Work

An adult website trial gives you temporary access to a paid membership for a reduced introductory price or, in some cases, no initial membership charge.

A trial may provide:

• Full access to the website
• Access to selected videos or categories
• Limited downloads
• Streaming access
• Access to associated network sites
• A reduced introductory membership period

The exact access provided varies between websites.

A trial is not necessarily a completely separate product. In most cases, it is the introductory period of a recurring subscription.

Most Trials Renew Automatically

Most adult website trials automatically convert into a standard paid membership unless they are cancelled in accordance with the terms shown during sign-up.

For example, a trial may offer:

• Two days for $1
• Three days for $2.95
• Seven days free
• A discounted first month

When the introductory period ends, the membership may renew at the website’s normal recurring price.

The renewal may occur:

• Monthly
• Every four weeks
• Every three months
• Annually
• At another frequency stated during checkout

The renewal amount is normally higher than the introductory trial price.

Do not assume that cancelling access, closing a browser window or simply no longer using the website will stop the subscription. A recurring membership normally continues until it is formally cancelled.

Check the Exact Terms Before Joining

Our individual reviews explain the trial length, introductory price, expected renewal price and available cancellation methods where we have verified them. However, offers and terms can change without the website or affiliate programme notifying us.

Before entering payment details, always check the current sign-up page for:

• The amount charged immediately
• The length of the trial
• The price after the trial
• The renewal frequency
• Whether billing is recurring
• Any additional memberships or add-ons
• The name of the payment processor
• The cancellation procedure
• Any refund conditions
• The billing descriptor likely to appear on your statement

The terms displayed at checkout are the terms that apply to your purchase. If the checkout details differ from information shown on Free-PornTrials.com, rely on the current checkout terms and let us know so that we can investigate and update our review.

Watch for Additional Offers and Cross-Sales

Some adult-site checkouts include optional memberships, partner-site access or additional subscriptions.

These may appear as:

• Pre-selected boxes
• Optional upgrades
• Additional network access
• Discounted partner memberships
• Bundled subscriptions
• Post-purchase offers

Read the complete checkout page before submitting payment.

Make sure that you understand:

• Which memberships you are purchasing
• Whether any additional boxes are selected
• The total immediate charge
• Whether each offer renews separately
• How each subscription must be cancelled

Do not assume that cancelling the main membership will automatically cancel every additional subscription included during checkout.

Who Processes the Payment?

Adult websites commonly use independent payment processors to handle card payments, recurring billing and subscription management.

Processors regularly encountered in our reviews include:

• CCBill
• Epoch
• Segpay
• Vendo
• ProBiller

The payment processor may:

• Collect your card details
• Authorise the initial payment
• Process recurring charges
• Store your subscription record
• Provide a subscription-management portal
• Handle cancellation requests
• Deal with billing enquiries
• Consider refund requests

The adult website may also process payments directly or use a different provider. Always note the name of the processor shown at checkout and keep the confirmation email.

What Free-PornTrials.com Does Not Receive

When you purchase a trial or membership from a third-party adult website, Free-PornTrials.com does not receive or store your:

• Full payment-card number
• Card security code
• Bank account details
• Third-party website password
• Payment-processor password
• Identity documents
• Subscription payment

The transaction is between you and the adult website or its authorised payment processor. An affiliate tracking system may record that a referral came from Free-PornTrials.com, but this does not give us access to your card details or control over your membership. How we handle the limited data we do hold is explained in our Privacy Policy.

Why the Charge May Have a Different Name

The name shown on a bank or card statement may be the payment processor rather than the adult website you joined.

Common statement descriptions may include references to:

• CCBill
• CCBillEU
• Segpay
• SegpayEU
• Epoch
• Vendo
• ProBiller
• A separate billing company
• A shortened merchant name
• A customer-service telephone number

This is often referred to as a billing descriptor. The descriptor is intended to identify the company that processed the charge, but it may not clearly show the name of the adult website. Before joining, check whether the checkout page tells you what name will appear on your statement.

Keep Your Confirmation Information

After joining, save the confirmation page and any emails sent by the website or payment processor.

Useful information may include:

• The website name
• The payment processor
• The subscription or transaction number
• The email address used
• The initial amount paid
• The renewal amount
• The renewal date
• The billing descriptor
• A cancellation link
• Customer-support contact details

Do not rely on remembering these details later. Keeping the confirmation information makes it much easier to identify, manage and cancel the subscription.

How Cancellation Normally Works

Cancellation methods vary between websites and payment processors.

Common options include:

• Cancelling within the website’s account area
• Using a subscription-management page
• Cancelling through the payment processor’s portal
• Contacting the website’s customer support
• Contacting the payment processor by live chat
• Submitting an online cancellation form
• Cancelling by telephone or email

The correct method should be explained in the website’s terms, checkout page, confirmation email or membership area. Some websites let you cancel immediately while continuing to use the remaining paid period; others may describe cancellation differently. Read the specific terms before cancelling so that you understand what will happen to your access.

We Test Cancellation Processes

As part of our review process, we personally join adult websites and test their cancellation procedures (see our Editorial Policy for how we test).

Depending on the service, this may involve:

• Cancelling through the membership area
• Using the payment processor’s portal
• Contacting customer support
• Checking the available cancellation instructions
• Confirming whether recurring billing has stopped
• Saving the cancellation confirmation

We use this experience when writing our reviews and help guides. However, adult websites and payment processors can change their systems without notifying us. Always check the current instructions shown on the website, in your confirmation email and in the applicable sign-up terms.

When Should You Cancel?

There is no single cancellation deadline that applies to every adult website. The correct deadline depends on the terms accepted when you joined.

Our individual reviews explain known cancellation conditions where we have verified them, but you should also check:

• The sign-up terms
• The confirmation email
• The membership account
• The payment processor’s portal
• The stated renewal date

Do not leave cancellation until after the renewal has already been processed. If the terms are unclear, contact the website or payment processor and ask for written confirmation of:

• The renewal date
• The renewal amount
• The cancellation deadline
• Whether recurring billing has been stopped

Save Proof of Cancellation

After cancelling, keep evidence showing that the request was completed.

Useful evidence includes:

• A screenshot of the cancellation page
• A cancellation confirmation email
• A customer-support transcript
• A ticket or reference number
• The date and time of cancellation
• The name of the support agent
• A screenshot showing that recurring billing is inactive

Do not rely solely on seeing a message such as “request received.”

Where possible, confirm that:

• The subscription has been cancelled
• Future recurring payments have been stopped
• No additional memberships remain active
• You have received written confirmation

Cancelling One Subscription May Not Cancel Another

Some checkouts include more than one membership.

You may have:

• The main website membership
• A partner-site subscription
• A network add-on
• A separate premium upgrade
• Multiple subscriptions handled by the same processor

Each subscription may have its own:

• Subscription number
• Renewal date
• Renewal amount
• Cancellation requirement

Check your confirmation emails and payment-processor account carefully. Cancelling one subscription does not necessarily cancel every connected purchase.

Refunds

Free-PornTrials.com cannot issue refunds. We do not take the payment and do not control the third-party website’s billing system.

Refund requests must be made directly to:

• The adult website
• The payment processor
• The company identified on the transaction

Whether a refund is available depends on:

• The merchant’s terms
• The payment processor’s procedures
• The reason for the request
• When the request is submitted
• Whether the service was used
• Whether the charge occurred after a confirmed cancellation
• Any applicable consumer rights

Cancelling a subscription normally stops future renewals. It does not automatically refund a payment that has already been processed.

Be clear when contacting support about whether you are requesting:

• Cancellation of future billing
• A refund of a completed charge
• Both cancellation and a refund

If You Were Charged After Cancelling

If a charge appears after you believe you cancelled:

1. Check the cancellation confirmation and date.
2. Confirm which subscription the charge relates to.
3. Check whether another connected membership remained active.
4. Contact the payment processor or website.
5. Provide the cancellation reference and transaction details.
6. Ask for written confirmation that all recurring billing has stopped.
7. Ask whether the completed charge will be refunded.

Keep copies of all correspondence.

A charge appearing after cancellation may relate to:

• A cancellation completed after the renewal deadline
• A separate active subscription
• A delayed or pending transaction
• An unsuccessful cancellation request
• A processing or account error

Do not email your full card number or card security code.

If You Do Not Recognise a Charge

An unfamiliar descriptor does not always mean that the payment is fraudulent. It may be the billing name of a website or subscription you recognise under a different brand.

Start by recording:

• The exact descriptor
• The amount
• The date
• Any telephone number shown
• Whether the charge is pending or completed
• Whether similar charges have appeared previously

Then check:

• Your email inbox
• Your spam or junk folder
• Confirmation emails
• Browser history around the transaction date
• Password-manager entries
• Other email addresses you may have used
• Whether anyone authorised to use the card made the purchase

Search your email for terms such as:

• CCBill
• Segpay
• Epoch
• Vendo
• ProBiller
• Subscription
• Membership
• Receipt
• The exact payment amount

Contact the processor shown on the statement if you still cannot identify the transaction.

For step-by-step help, read our guide: CCBill Charge on Your Bank Statement? Identify and Cancel Segpay, Epoch and ProBiller Too.

Information to Give Customer Support

When contacting a website or processor, provide enough information for them to locate the subscription without exposing unnecessary payment data.

They may ask for:

• Your name
• The email address used to join
• The transaction date
• The amount charged
• The billing descriptor
• The last four digits of the payment card
• A subscription or transaction number

Never send:

• Your full card number by ordinary email
• Your card security code
• Your online banking password
• Your email password
• Photographs of the front and back of your card
• Login details for unrelated accounts

Use the official contact details shown on the processor’s or merchant’s genuine website.

Avoid Fake Cancellation Services

Be cautious when searching online for help with an adult-site charge.

Scammers may create fake support pages designed to collect:

• Card details
• Passwords
• Identity documents
• Remote access to your device
• Additional payments

A legitimate cancellation process should not require you to:

• Install remote-access software
• Reveal your online banking password
• Send cryptocurrency
• Purchase gift cards
• Share a one-time banking security code
• Pay an unrelated company to cancel the subscription

Use the official website or payment processor identified in your confirmation email or statement.

Reporting Incorrect Trial Information to Us

Adult websites can change their pricing, renewal terms and cancellation methods without notifying affiliates.

Please tell us if you find that one of our reviews shows:

• An outdated trial price
• An incorrect trial length
• An incorrect renewal amount
• A changed payment processor
• Outdated cancellation instructions
• A missing recurring-billing disclosure
• A checkout that includes an undisclosed additional subscription
• A broken support or cancellation link

Report it using our Complaints, Corrections and Takedown Policy; we aim to acknowledge reports within 72 hours and will investigate and update the review where appropriate. Please do not send us full card details, passwords or sensitive payment information.

Our Responsibility

We make reasonable efforts to verify the trial, billing and cancellation information published on Free-PornTrials.com.

However:

• Offers can change without notice
• Checkout terms may differ by country
• Payment processors may change
• Cancellation systems may be redesigned
• Customer-support experiences may vary
• A third-party website may alter its terms after our review

Free-PornTrials.com does not guarantee the continued availability of a trial or the performance of a third-party website or processor. Always check the current checkout terms before joining.

Contact Us

Questions or corrections concerning this guide can be sent to hello@free-porntrials.com. Questions about an existing payment, subscription, refund or cancellation must be directed to the relevant adult website or payment processor.

Changes to This Guide

We may update this guide when adult website billing practices, payment processors, cancellation methods or our review procedures change. The date at the top of this page shows when it was last updated.