CCBill Charge on Your Bank Statement? Identify & Cancel Segpay, Epoch & ProBiller Too

Introduction

If you’ve found a CCBill charge on your bank statement (or a line that looks like SEGPAY.COM, EPOCH.COM, or PROBILLER) and you don’t recognise it, you’re usually dealing with a payment processor descriptor, not the website’s brand name. That’s why it feels “random” — your bank is showing the billing company that processed the payment, not the site you actually signed up to

Verification (what we actually checked)

• CCBill support portal + login rule (“two of three” needed)
• Segpay consumer portal + login rule (“at least two search criteria”)
• ProBiller official support hub + phone number + 24/7 multilingual support statement
• Epoch purchase-finder link exists on the official domain; some networks block access (we include a safe fallback script + “verify on epoch.com” note)

If anything doesn’t match: use the official processor contact page and request written cancellation confirmation + a reference number.

Do this first (60-second triage)

• Is it recurring? (same amount monthly) → treat it as an active subscription and cancel as soon as you can.
• Is it pending? → still identify/cancel. Pending charges can post later.
• Do you recognise the site? → cancel via processor tools anyway and save proof.
• Don’t start with a chargeback unless you’re sure it’s unauthorised. Cancel first so you don’t get hit again next cycle.

Fastest outcome: Identify → Cancel → Save proof → Then deal with refunds/disputes.

What to collect (your “proof pack”)

Your proof pack is the small set of details that lets a billing processor find the exact transaction quickly and proves you cancelled if anything goes wrong.

If you contact support without this info, you usually get stuck in back-and-forth (“which email?”, “which card?”, “what date?”). If you have it ready, they can locate the account in minutes and you can shut down renewals cleanly.

What to collect (and why)

• Exact statement descriptor (copy it exactly)
  This is the “fingerprint” your bank shows (e.g. CCBill, SEGPAY.COM, EPOCH.COM, PROBILLER). One character off can slow the lookup.
• Date/time + amount
  Helps support pinpoint the right transaction, especially if there are multiple purchases.
• Recurring vs one-off
  Tells you (and support) whether you’re dealing with an active subscription that will renew again.
• Email address(es) you might have used
  Most subscriptions are tied to an email. People often used an old address or a throwaway and forget.
• Any receipt / confirmation email
  Often contains the subscription ID, purchase ID, or merchant name — which makes cancellation much faster.
• Cancellation confirmation screenshot
  Your “I cancelled before renewal” proof if you get billed again.
• Cancellation email + reference number (if you contact support)
  If you need a refund or dispute a post-cancel charge, a reference number ends arguments fast.

Rule: cancel first to stop future renewals, then sort refunds/disputes. The proof pack makes both steps easier.

Copy/paste mini note for yourself

Descriptor:
Amount:
Date:
Recurring? (yes/no):
Email used (maybe):
Action taken:
Cancellation proof saved? (yes/no):
Reference number:

How to identify the merchant (fast, low-drama)

Step 1: Search your email (including spam/junk)

Search these terms:

• CCBill / Segpay / Epoch / ProBiller
• receipt, subscription, purchase
• the exact amount (example: 39.95)
• the date (or day before)

Step 2: Check “hidden” places people forget

• Password manager saved logins
• Browser history around the signup date
• Alternate email addresses you’ve used in the past
• Shared devices/cards in the household

Step 3: Use the processor tools below (best route)

Payment processors are built for this exact situation: identify the merchant tied to the descriptor and stop renewals.

Cancel by processor (pick the one on your statement)

Quick processor table

Statement clue	Best action	What you’ll need
CCBill / ccbill.com	Use CCBill support portal to find/cancel subscription	Two of: email, credit card, subscription ID
SEGPAY.COM / SegpayEU	Use Segpay consumer portal “Find My Purchase”	At least two criteria (e.g. card + email / purchase ID)
EPOCH.COM	Try Epoch purchase finder; if blocked, contact support using statement details	Statement line + date/amount + email(s)
PROBILLER	Use ProBiller official contact hub (call/chat/email) and stop recurring	Statement line + date/amount + email(s)

CCBill: identify + cancel

Typical descriptors: CCBILL.COM, CCBill, CCBill.com* + short reference.

Best route: CCBill support portal

Go to: support.ccbill.com

CCBill login rule (important): CCBill states you can search their system using two of three pieces of information: email address, credit card, and subscription ID.

Cancel steps

1. Open support.ccbill.com.
2. Use the search/login form to locate your subscription (two of the three details).
3. Once you find the active membership, cancel/stop recurring billing.
4. Save your proof pack (confirmation screen + email).

If you can’t find your subscription ID

CCBill states the subscription ID is usually in your confirmation email or on the confirmation screen after purchase. If you don’t have it, you can still search with the other two items.

Segpay: identify + cancel

Typical descriptors: SEGPAY.COM, SEGPAYEU, SEGPAYEU.COM, Segpay + phone/ref.

Best route: Segpay consumer portal

Go to: cs.segpay.com

Segpay “Find My Purchase” rule: the portal states you must use at least two search criteria to locate a transaction (options shown include credit card, email, purchase ID, and sometimes IBAN).

Cancel steps

1. Open cs.segpay.com.
2. Use Find My Purchase with at least two criteria.
3. Open the subscription and choose Cancel / Stop recurring billing.
4. Save proof (confirmation screen + email).

If the portal doesn’t find it

• Try another email address you may have used.
• Double-check you entered two criteria (not one).
• Use Segpay’s official contact page for live chat and help identifying the merchant.

Segpay support entry point: segpay.com/contact-us

Epoch: identify + cancel (with safe fallbacks)

Typical descriptors: EPOCH.COM, EPOCH.COM + “online payment/subscription”, EPOCH + billing reference.

Try the official purchase finder (when accessible)

Start here (official domain): epoch.com/find_purchase

Important: Epoch pages can be blocked on some networks. If it doesn’t load, don’t waste time—move to the support script below and request a cancellation confirmation + reference number.

Support script (copy/paste)

“Hi — I have a charge showing as EPOCH.COM for [AMOUNT] on [DATE]. Please identify the merchant tied to this transaction and cancel/stop any recurring billing. Please email me a cancellation confirmation and provide a reference number.”

What to provide (so they can locate it fast)

• Exact descriptor line
• Date/time + amount
• Email address(es) you might have used
• Card details as requested (often first 6 and last 4 digits)

ProBiller: identify + cancel (fastest for most people)

Typical descriptors: PROBILLER, PROBILLER.COM, PROBILLER + reference text.

Best route: official ProBiller support hub

Use phone/chat/email here: probiller.com/contact-us

What ProBiller states: Their official site lists call/chat/email support and a primary number: +1-855-232-9550.

Also stated on their site: multilingual customer support is available 24/7.

Cancel steps

1. Open probiller.com/contact-us.
2. Ask support to identify the merchant tied to the charge and to stop recurring billing.
3. Request a confirmation email and a reference number.
4. Save proof pack.

Support script (copy/paste)

“Hi — I have a charge showing as PROBILLER for [AMOUNT] on [DATE]. Please identify the merchant tied to this transaction and cancel/stop any recurring billing. Please email cancellation confirmation and provide a reference number.”

Refunds, disputes & chargebacks (the honest version)

Do this in the right order

1. Cancel first (so it doesn’t renew again next month).
2. Save proof (screenshots + emails + reference numbers).
3. Then request a refund if appropriate.

When refunds are most likely

• You were billed after confirmed cancellation
• Duplicate charges
• Clear unauthorised use

When refunds are least likely

• Normal renewal and you forgot to cancel
• You used most/all of the paid period

Chargeback vs cancellation (don’t shoot yourself in the foot)

• Cancellation stops future renewals (the thing that actually prevents the next charge).
• Chargeback is a bank dispute. It can work for unauthorised charges, but it can also trigger account flags and won’t necessarily stop renewals if you didn’t cancel properly.

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If you don’t recognise the charge (fraud checklist)

1. Run the ID steps: email search + password manager + processor portal.
2. If still unknown, contact the processor and ask them to identify the merchant tied to the charge.
3. Secure your email account (password change + sign out all sessions).
4. If you strongly suspect card compromise, contact your bank/card issuer promptly.

How to avoid surprise renewals next time (simple system that works)

• Screenshot the checkout page (trial price, renewal price, renewal date/time if shown)
• Set a calendar reminder 24–48 hours before renewal
• Save cancellation proof every time
• Use virtual cards/spending limits if your bank offers them

FAQs